All posts by
Shane Doyle
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Measuring Lostness
2016-10-26
Everyone wants a useful metric for measuring how effective your product is (or at least I do). The lostness metric is just the thing: it can tell you how lost users are when they use your product.
A brief guide to mapping the user experience
2016-07-18
User Experience Maps (or User Journey Maps) are a simple but effective tool for understanding how users experience your product.
Product Principles = Better Products
2016-07-18
Good product principles = better products. Here’s why…